Hidden Drivers of Success: Leveraging Employee Insights for Strategic Advantage

A framework for HR managers and business leaders to identify and extract crucial information to lead their enterprise, business unit, or department to success, this book demonstrates how various measures—with a particular emphasis on surveys—can be reinvented to serve today’s strategic and operational needs. This reference lays out why real-time actionable information is critical to every organization today and why employees are one of the best sources of that information. With examples of how the best firms have learned to harness the most important facts and to let go of extraneous data that bogs down and distracts decision-makers, this record’s ultimate goal is to expand thinking around how to use the richness of the available information for the strategic benefit of the organization. In short, this is a book about managing organizational value—how to define it, how to measure it, and how to grow it.

William A. Schiemann, PhD is the CEO of Metrus Group in Somerville, New Jersey, which created the People Equity talent optimization framework. He is also the author of several books, including The ACE Advantage: How Smart Companies Unleash Talent for Optimal Performance and Reinventing Talent Management: How to Maximize Performance in the New Marketplace. Jerry H. Seibert is the principal and vice president of Diagnostic Services of Metrus Group. He has 25 years of experience working with organizations to measure and improve customer, employee, and other stakeholder perceptions. Brian S. Morgan, PhD is the director of the Organization Assessment Services at Metrus Group, Inc. He has more than 30 years of experience in organization diagnostics, with particular specialization in employee survey and follow-up action planning. They all live in Somerville, New Jersey.