The Hidden Stakeholders of Artificial Intelligence (Paperback or Softback)

The people most harmed by AI systems are usually the ones no one thought to include.

Artificial intelligence now shapes hiring decisions, loan approvals, fraud detection, healthcare, and law enforcement. When these systems fail, responsibility is rarely clear. Projects end, teams move on, and the individuals affected may not even know that an algorithm influenced the decision.

The Hidden Stakeholders of Artificial Intelligence identifies the root cause: passive stakeholders - people who may be seriously affected by an AI system but have no influence over the project that created it. Their interests are invisible during early design decisions. Yet they are the ones who bear the consequences when systems fail.

This book provides project leaders, executives, and governance teams with a practical method for finding those stakeholders before harm occurs. At its center is the Four Tests framework - power, legitimacy, urgency, and harm - which extends classical stakeholder theory to surface the groups most projects overlook. Supporting tools include a stakeholder responsibility workshop, a harm taxonomy, impact-harm scoring, and a lifecycle-weighted governance model, all ready to apply.

Five real cases - involving a pharmacy's facial recognition system, AI training data and copyright, an automated trading algorithm, an auto loan case, and AI-generated court citations - demonstrate exactly how governance gaps emerge and what they cost.

Written by a researcher and practitioner with more than twenty years of AI project experience, this is not a book about the risks of artificial intelligence in the abstract.

It is a guide for the people building it.

Gloria J. Miller, DBA, is an international expert in AI governance, stakeholder accountability, and complex IT transformation. With over two decades leading large-scale digital initiatives across industries, she developed this framework to give practitioners governance tools traditional project models do not provide. Her research on accountability in AI projects-drawing on multiple published studies and survey data from more than 300 practitioners in the United States, Germany, China, and South Africa-directly informs the framework presented in this book. An IEEE Computer Society Distinguished Contributor, PMP(R), and award-winning researcher, she works with organizations navigating the governance challenges created by artificial intelligence.