High Performance Benchmarking: 20 Steps to Success

Harrington,H.; Harrington,James

ISBN 10: 007026774X / ISBN 13: 9780070267749

Published by McGraw-Hill, 1995

About this Item

All orders ship by next business day! This is a used book. Grade 2 out 5 points. Books has moderate wear on cover and pages. Books with this grade may have any of the following: Personalized notes/names, stickers/labels, markings on pages, bends/creases on cover/spine, ex-library markings. May not include extra materials such as dust jackets, access codes, CDs, accessories, etc. We are a small company and very thankful for your business!

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Bibliographic Details

• Title: High Performance Benchmarking: 20 Steps to Success
• Publisher: McGraw-Hill
• Publication Date: 1995
• Language: English
• ISBN 10: 007026774X
• ISBN 13: 9780070267749
• Binding: Soft cover
• Condition: Good

About this title

Synopsis

In this highly readable guide, the quality world's leading guru, H. James Harrington, brings together all the popular benchmarking applications, from competitive product testing, reverse engineering, and competitive analysis to competitive shopping and process benchmarking. For the first time, business professionals have one source that explains how to manage all aspects of benchmarking to maximize organizational performance. Concise and accessible, High Performance Benchmarking is ideal for anyone who wants a quick introduction to a time-tested strategy--one that has resulted in performance improvements as high as 2,000 percent in only eight months.

About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.