High Performance Benchmarking: 20 Steps to Success

In this highly readable guide, the quality world's leading guru, H. James Harrington, brings together all the popular benchmarking applications, from competitive product testing, reverse engineering, and competitive analysis to competitive shopping and process benchmarking. For the first time, business professionals have one source that explains how to manage all aspects of benchmarking to maximize organizational performance. Concise and accessible, High Performance Benchmarking is ideal for anyone who wants a quick introduction to a time-tested strategy--one that has resulted in performance improvements as high as 2,000 percent in only eight months.

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.