High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality, Second Edition

Awarded second place in the 2021 AJN Book of the Year Awards in Professional Issues! Patient safety and quality of care are critical concerns of healthcare consumers, payers, providers, organizations, health systems, and governments. Although a strong body of knowledge shows that high reliability methods enable the most efficient, safe, and effective care, these methods have yet to be completely implemented across healthcare. According to authors Cynthia Oster and Jane Braaten, nurses - who are on the frontline of providing safe and effective care - are ideally situated to drive high reliability. High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality, Second Edition, equips nurses and healthcare professionals with the tools necessary to establish an error detection and prevention system. This new edition builds on the foundation of the first book with best practices, relevant exemplars, and important discussions about cultural aspects essential to sustainability. New material focuses on high reliability performance during a pandemic, organizational learning and tiered safety huddles, high reliability in infection prevention and ambulatory care, the emerging eld of human factors engineering within healthcare, and creating a virtual resource toolkit for frontline staff.

CYNTHIA A. OSTER, PhD, MBA, APRN, ACNS-BC, CNS-BC, ANP, FAAN, is a Patient Safety Nurse Scientist at Emory Healthcare and an adjunct Assistant Professor at the Nell Hodgson Woodruff School of Nursing at Emory University. With 40 years of experience, she has held research, clinical, educational, and administrative positions throughout her career.<br /><br />JANE S. BRAATEN, PhD, APRN, CNS, ANP, CPPS, CPHQ, is a Patient Safety Manager and Nurse Scientist at Centura Health. She has held positions within Centura Health as Director of Cardiology Services, Cardiac and Intensive Care Clinical Nurse Specialist, Cardiac Nurse Practitioner, and Manager/Charge RN/Staff RN of intensive care and telemetry units.