High Reliability Organizations, Third Edition: A Healthcare Handbook for Patient Safety & Quality

Patient safety and quality of care are critical concerns of healthcare consumers, payers, providers, organizations, health systems, and governments. Evidence shows that high reliability methods enable the most efficient, safe, and effective care; however, these methods are not the standard in all healthcare systems.

Nurses-who are on the front line of providing safe and effective care-are ideally situated to drive high reliability.

High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality, Third Edition, equips nurses and healthcare professionals with the tools necessary to establish an error detection and prevention system. In this new edition, authors Cynthia A. Oster and Jane S. Braaten build on the foundation of previous editions with best practices, relevant exemplars, and important discussions about cultural aspects essential to sustainability-solidifying process improvements and highlighting the contributing factors that lead to enhanced outcomes.

New material focuses on practical applications, including:

• Finding the essence of HRO
• Health equity
• Challenges to Just Culture
• Workplace violence
• Integrating patient experience

Cynthia A. Oster, PhD, MBA, APRN, ACNS-BC, CNS-BC, ANP, FAAN, is the Enterprise Nurse Scientist--Research Program Manager for the Mountain Region of CommonSpirit Health. With more than 40 years of experience, she has held research, clinical, educational, and administrative positions throughout her career.

JANE S. BRAATEN, PhD, APRN, CNS, ANP, CPPS, CPHQ, is a Regional Director of Patient Safety and High Reliability at CommonSpirit Health in Centennial, Colorado. She has held positions as director, clinical nurse specialist, nurse practitioner, and manager/charge RN/staff RN of cardiac, intensive care, and telemetry units.