Title: Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension
Publisher: Berrett-Koehler Publishers
Publication Date: 2022
Language: English
ISBN 10: 1523001933
ISBN 13: 9781523001934
Binding: Soft cover
Condition: New

About this title

Synopsis

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.

How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.

Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to

Speak into the ears that hear you

Be the grown-up in the room

Listen to what is not said

Create small, winnable victories

Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.

About the Author

Hesha Abrams is the founder of Hesha Abrams Mediation and is an internationally renowned mediator who has successfully resolved thousands of cases over the past thirty years, from simple car accidents to multibillion-dollar disputes involving titans of industry. Abrams received a JD from Florida State University College of Law and went on to become a successful trial lawyer. She is the recipient of many awards, including Corporate Counsel’s 2021 top-rated lawyer and the Martindale-Hubbell AV rating. Abrams has spoken at the International Symposium on Negotiation and Conflict Resolution and mediates in countries all over the world.

"About this title" may belong to another edition of this title.

Store Description

We carry a comprehensive range of out of print and rare books.

Visit Seller's Storefront

Seller's business information

Kennys Bookshops and Art Galleries Limited
Liosban Industrial Estate, Tuam Road, Galway, Ireland

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks websites.

If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date.

For any queries please use the contact seller link or send an email to books@kennys.ie

Conor Kenny

Shipping Terms

All books securely packaged. Some books ship from Ireland.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	14 to 20 business days	13 to 14 business days
First item	US$ 10.50	US$ 21.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.