A Holistic Approach to Lessons Learned: How Organizations Can Benefit from Their Own Knowledge

The book presents a holistic approach to organization performance improvements by lessons learned management. Such an approach is required because specific methods, such as debriefing, task management or procedures updates, do not achieve actual improvements. The presented model spans the entire life cycle of lessons learned: Starting from creating new lessons, moving on to knowledge refining and ending with smart integration into the organizational environment so future re-use of knowledge is enabled. The model also addresses other sources of organizational learning including quality processes and employee experience utilization.

Moria Levy, Ph.D., is the chairman of the Israeli Knowledge Management Forum, which unites all KM parties in Israel. She serves as the head of the ISO global experts committee for knowledge management. Levy is a known cited researcher in the knowledge management discipline. Levy has over 30 years of experience, among them 20 in Knowledge Management, owns and manages ROM Knowledgeware, the largest firm for such in Israel.