The Hospital Executive's Guide to Emergency Department Management, Second Edition

The Hospital Executive’s Guide to Emergency Department Management, Second Edition
Kirk B. Jensen, MD, MBA, FACEP
Daniel G. Kirkpatrick, MHA, FACHE


Timely advice and strategies for overcoming the healthcare reform challenges to your ED!

The January 2014 Affordable Care Act (ACA) rollout will impact your hospital’s EDs for years to come. The Hospital Executive’s Guide to Emergency Department Management, a best-selling book now in its second edition, offers effective strategies and solutions to help you meet the challenges your ED faces in the post-ACA healthcare climate.

In this timely new book, you will find refined tactics for dealing with increased patient flow, efficiently handling the needs of special populations, crafting models of compensation and physician employment, and much more. The authors of this book, Kirk B. Jensen, MD, MBA, FACEP, and Daniel Kirkpatrick, MHA, FACHE, have worked within countless hospital systems over many years with the sole purpose of improving ED performance, quality of care, and the bottom line.

The Hospital Executive’s Guide to Emergency Department Management, Second Edition, is an essential resource for ED executives determined to remain financially sustainable while incorporating new models of reimbursement, compensation, and physician employment in the era of healthcare reform.

Key new topics include:

• A new chapter discussing the ACA’s impact on the provision of emergency services
• A new chapter presenting considerations and strategies for managing the needs of special ED patient groups, including psychiatric and geriatric populations

 The essential road map to operational excellence in your ED!


Take a look at the table of contents:

Chapter 1: A Design for Operational Excellence

Chapter 2: Leadership

Chapter 3: Affordable Care Act Impact—What Healthcare Reform Means for the ED

Chapter 4: The Impact of Specialized Groups and Populations on the ED

Chapter 5: Fielding Your Best Team

Chapter 6: Improving Patient Flow

Chapter 7: Ensuring Patient Satisfaction

Chapter 8: Implementing the Plan

Chapter 9: Culture and Change Management

Chapter 10: Patient Safety and Risk Reduction

Chapter 11: The Role and Necessity of the Dashboard

Chapter 12: Physician Compensation: Productivity-Based Systems

Chapter 13: Billing, Coding, and Collections

Chapter 14: The Business Case

Kirk B. Jensen, MD, MBA, FACEP, has spent more than 20 years in emergency medicine management and clinical care. He is the chief medical officer of BestPractices, Inc., and an executive vice president with EmCare. A longtime member of the faculty of the Institute for Healthcare Improvement (IHI), Jensen has championed some of the most innovative solutions in emergency medicine operations and management, and has coached more than 300 EDs through the process of improving operations and clinical services.

Daniel G. Kirkpatrick, MHA, FACHE, has more than 30 years of healthcare management experience in consulting, staff, and administrator roles. In 2013, he created and became managing partner of Partners in Improvement, a healthcare consulting firm. Previously, he led practice operations at BestPractices, Inc., an emergency medicine leadership and staffing practice based in Fairfax, Va. Kirkpatrick has extensive consulting experience helping group practices and hospitals in meeting their operational and financial goals, as well as enhancing their service, leadership, safety, and sustainability performance.