Synopsis
Improve patient flow, maximize revenue, and strengthen your competitive edge With 50-70 percent of hospital admissions coming through the emergency department, it s the key driver of profitability for your hospital--and where community opinion about your organization is formed. To provide top-notch care to the community and maintain a competitive edge, healthcare executives must build processes that deliver quality, safety, and service. This book will define key barriers, bottlenecks, and obstacles to providing great patient care and offers solutions and strategies to: * Develop outstanding ED leadership * Ensure you re capture the revenue you deserve * Deliver high-quality care to patients * Make your ED a place that employees and physicians want to work Written by experts in the field, The Hospital Executive s Guide to Emergency Department Management will help you and your organization: * Develop strategies and techniques to lead and measure change, including the use of performance benchmarking * Enhance quality and safety by understanding the situations, practices, and systems that are most likely to lead to mistakes * Improve patient flow with strategies to assess and optimize the ED and your organization * Draw on lessons learned and real-world experience from successful hospitals and health systems
About the Author
Kirk Jensen, MD, MBA, FACEP, Chief Medical Officer, BestPractices Inc. Jensen has spent more than 24 years in emergency medicine management and clinical care. He is responsible for the BestPractices Institute and managing clinical performance across the BestPractices client base. He is board-certified in emergency medicine and has been medical director for several emergency departments. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on patient flow, quality improvement, and patient satisfaction both within ED and the hospital. He is currently the chair of two IHI leadership programs: Operational and Clinical Improvement in the Emergency Department and Improving Flow Through Acute Care Setting. Daniel G. Kirkpatrick, MHA, FACHE, Director of Operations, BestPractices Inc. With more than 24 years of healthcare management experience, Kirkpatrick directs and implements operational enhancements at BestPractices Inc. client sites. He also manages the operations team that supports the BestPractices site medical director in meeting operational/financial goals, as well as enhancing service, leadership, safety, and sustainability performance.
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