Hospitality Knowledge Management

Conrad Machado

ISBN 10: 3846598496 / ISBN 13: 9783846598498

Published by LAP LAMBERT Academic Publishing Nov 2011, 2011

About this Item

Neuware -Since knowledge management is almost new to the hospitality industry, this book aims at being an introductory tool of knowledge management to hospitality managers. There is a seamless flow between parts from the introduction to knowledge management to the final practical application of the proposed business model. It brushes on knowledge management concepts that are frequently cited, including concepts that were useful in formulating a model for knowledge management strategy for hospitality. The Process-Oriented Strategic Knowledge Management Business Model is an initiative to push forward strategic knowledge management in the hospitality industry. It was built on the belief that a knowledge management strategy that is linked to the strategic business goals of a hotel will be very effective in improving performance on all levels of organization. With respect to the knowledge management business model, this book builds on previous research and seeks to cover questions that were left unanswered. Issues such as measuring knowledge management value to track the implementation of the model and the factors that support or impede its implementation have been discussed in detail.Books on Demand GmbH, Überseering 33, 22297 Hamburg 112 pp. Englisch.

Seller Inventory # 9783846598498

Bibliographic Details

• Title: Hospitality Knowledge Management
• Publisher: LAP LAMBERT Academic Publishing Nov 2011
• Publication Date: 2011
• Language: English
• ISBN 10: 3846598496
• ISBN 13: 9783846598498
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 7D millimeters 220 millimeters width by 150 millimeters height by 7 millimeters depth
• Weight: 185 grams

About this title

Synopsis

Since knowledge management is almost new to the hospitality industry, this book aims at being an introductory tool of knowledge management to hospitality managers. There is a seamless flow between parts from the introduction to knowledge management to the final practical application of the proposed business model. It brushes on knowledge management concepts that are frequently cited, including concepts that were useful in formulating a model for knowledge management strategy for hospitality. The Process-Oriented Strategic Knowledge Management Business Model is an initiative to push forward strategic knowledge management in the hospitality industry. It was built on the belief that a knowledge management strategy that is linked to the strategic business goals of a hotel will be very effective in improving performance on all levels of organization. With respect to the knowledge management business model, this book builds on previous research and seeks to cover questions that were left unanswered. Issues such as measuring knowledge management value to track the implementation of the model and the factors that support or impede its implementation have been discussed in detail.

About the Author

Conrad Machado has a Master's degree with honours in International Hospitality Management. He has worked in operational management roles in luxury hotels and successfully managed knowledge within large teams at property levels. In the future, he plans to work towards managing knowledge across different hotels in multinational companies.