This unique book helps readers prepare for the hotel and restaurant operational tasks they’ll come across when working in the industry. Reader-friendly, it offers extensive coverage of useful topics, operational situations, and management cases from the major areas of the hospitality field. Topics challenges readers’ competency in problem-solving, critical thinking, effective communication, ethical reasoning, quantitative analysis, and the use of technology. A valuable handbook for restaurant managers, hotel and motel managers, and others that need a comprehensive compilation of hospitality management topics. Professionals will be able to brush up on any food and beverage or lodging topic quickly.

About the Author

Matt A. Casado is an Emeritus Professor in the School of Hotel and Restaurant Management at Northern Arizona University, Flagstaff. He is also the author of the Food and Beverage Service Manual, Conversational Spanish for Hospitality Managers and Supervisors, and Conversational Spanish Grammar for the Hospitality Classroom, published by John Wiley & Sons. His teaching specialty is hospitality operations, and his research interest centers on higher education hospitality curriculum. A veteran of the hospitality industry, he trained in Switzerland and England before managing hotels in Spain and the United States

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