Hot Buttons: How to Resolve Conflict and Cool Everyone Down

From road rage to confrontations in the supermarket line, we live in sensitive times, and it takes almost nothing to light someone's fuse. Whether you're feeling manipulated or bullied, learn how to resolve conflict in yourself and with others using the techniques found in Hot Buttons.

Sybil Evans, "The Conflict Coach," helps you recognize what pushes your hot buttons and how you can turn them off -- without alienating people or pressing their buttons. You'll learn that conflict can be energizing, inspiring, and even sexy, if you know how to harness it.

Sybil Evans is a nationally recognized specialist in conflict resolution and diversity issues. As president of the consulting firm Sybil Evans Associates, Evans is a widely sought after trainer and speaker, enriching the relationship skills of individuals and Fortune 500 companies, including Campbell's Soup, Avon, Lucent Technologies, and AT&T. The author of Resolving Conflict in a Diverse Workplace, she lives with her husband in New York.

Sherry Suib Cohen is the author of eighteen books, a contributing editor to McCall's, and an award-winning member of the American Society of Journalists and Authors. She lives with her husband in New York City.