Human Relations Development: A Manual for Educators (7th Edition)

“I think this is a terrific text that is well suited to helping educators learn how to deal with a variety of difficult people and situations.”
Robert N. Jackson — Dakota State University

“Students begin to appreciate the complexity of language and the examinations require them to apply the concepts they’ve learned!”
David L. Gray — The University of South Alabama

The emphasis of the text is that “interpersonal communication and human relations” is one of four generic life-skills. Core conditions of empathy, respect, warmth, concreteness, genuineness, appropriate self-disclosure, confrontation, and immediacy are addressed and applied chapter by chapter. Scales for each of these conditions are included so that trainees can learn how to rate their level of functioning both globally and specifically. Issues of the changing roles of educators and theory/applications of multicultural issues in schools and the classroom are also discussed.