Human Resources Business Process Outsourcing: Transforming How HR Gets Its Work Done

Lawler, Edward E.; Fitz-Enz, Jac; Ulrich, David; Madden, James C. V; Maruca, Regina

ISBN 10: 0787971634 / ISBN 13: 9780787971632

Published by Jossey-Bass Inc Pub, San Francisco, California, U.S.A., 2004

About this Item

Near fine/VG+. 242 pp. DJ lightly rubbed. Interior bright, clean. No marks. Very nice reading/research copy. Seller Inventory # 0819

Bibliographic Details

Title: Human Resources Business Process Outsourcing...

Publisher: Jossey-Bass Inc Pub, San Francisco, California, U.S.A.

Publication Date: 2004

Binding: Hardcover

Condition: Near Fine

About this title

Synopsis:

In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

From the Back Cover:

HUMAN RESOURCES BUSINESS PROCESS OUTSOURCING

Today's highly competitive marketplace demands that human resources departments emerge from under their administrative workloads and become full partners in determining their organizations' winning strategies.

In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resources field), and James C. Madden V (the CEO of the top HR outsourcing firm) clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing an HR department's value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

To demonstrate the effectiveness of outsourcing HR administration, the book contains an in-depth study of Exult, Inc., the leading HR business process outsourcer (BPO). This detailed study offers an insider's look at an effective BPO start-up and is filled with valuable lessons for managers who are on the brink of a significant change effort. Human Resources Business Process Outsourcing also examines four companies—British Petroleum, Bank of America, International Paper, and Prudential—that contracted with Exult for a range of HR BPO services. Each company's "report card" reveals the substantive successes and significant challenges encountered in the transition process.

In addition to providing a hands-on resource for making the HR BPO transition, the authors look to the future and identify the key issues that will affect the long-term development and effectiveness of human resources business process outsourcing.