This is the only text designed specifically for the new CIPD Certificate in HR Practice. New to this edition: It covers all of the learning outcomes of the new CIPD Certificate in HR Practice. It features three new chapters on Job Analysis and Design, Reward Systems and Change Management following reviewer feedback that this they should be included. It focuses more on customer service skills in order to fully cover the content of the new standard, as well as more on employment law as requested by our academic reviewers. There are more examples of real-life practice to help students relate the theory to the real world and to further embed the learning. Online resource centre for tutors: PowerPoint slides for lectures, tutor guidelines, short and longer additional case studies to accompany each chapter, and for students: Web links to relate the theory to real-world practice.

About the Author

Malcolm Martin Involved in design and delivery of Certificate in Personnel Practice since 1993 Experience in sectors including care, education, manufacturing, polymners, chemicals and steel Middle management positions in industrial relations, project management and human resources Managing Director of Employer Solutions Ltd (specialise in prep of online policies and procedures for small and medium sized orgs & delivering training and consultancy services in employment practices) Fiona Whiting Freelance HR consultant Experience as generalist practitioner in public sector and as a freelancer across public, voluntary and private sectors, including board level positions in NHS Co-founder and Director of equip workforce ltd - consultancy focussing on public sector organisations HR strategic development, organisational development, change management & developing people management capability

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