The Human Touch (Paperback)

Debra Paul

ISBN 10: 1906124914 / ISBN 13: 9781906124915

Published by BCS Learning & Development Limited, Swindon, 2012

About this Item

Paperback. All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving. Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Seller Inventory # 9781906124915

Bibliographic Details

• Title: The Human Touch (Paperback)
• Publisher: BCS Learning & Development Limited, Swindon
• Publication Date: 2012
• Language: English
• ISBN 10: 1906124914
• ISBN 13: 9781906124915
• Binding: Paperback
• Condition: new

About this title

Synopsis

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

About the Author

Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.