Sometimes the simplest ideas are the most revolutionary… "An eloquent argument for the cost effectiveness of civil leadership and civility in the workplace. Every executive should read this book before concluding she or he knows the real meaning of total quality management" —M. Scott Peck Author, The Road Less Traveled and A World Waiting to Be Born "This is a compelling story from someone who’s actually lived it. Bill Arnold’s ‘hard-nosed humanism’ is that rare blend of respect and trust, rights and responsibility. The results speak for themselves. Arnold and Plas know their stuff."—Nancy K. Austin Coauthor, A Passion for Excellence "Bill Arnold has turned the corporate pyramid upside-down. He has opened his office to everyone, and he has spread decision-making responsibility throughout his organization… Bill Arnold has proved that it doesn’t need to be, and shouldn’t be, lonely at the top." Vernon R. Loucks, Jr. Chairman and Chief Executive Officer Baxter International Inc. "This is an exciting book. It’s an inspiring story of leadership and success. If anyone still needs proof that a people-oriented focus on quality works, this compelling description of the transformation of Centennial Medical Center should do it."—Dean O. Morton Executive Vice President and Chief Operating Officer Hewlett-Packard Main Selection of the Newbridge Executive Program

About the Author

About the authors WILLIAM W. ARNOLD is President of Centennial Medical Center in Nashville, Tennessee, the flagship facility of Hospital Corporation of America. Previously, he was executive vice president and chief operating officer of Stanford University Hospital. Mr. Arnold has been a pioneer in the development and implementation of innovative ways of management and leadership. JEANNE M. PLAS is an associate professor of psychology and human development at Vanderbilt University. Dr. Plas’s research and writing have received international recognition and acclaim. Her Working up a Storm: Anger, Anxiety, Joy and Tears on the Job was the first major book about the positive and negative aspects of emotions at work and how to cope with them. Dr. Plas has worked as a consultant in executive training programs for many major organizations including Dow Jones & Co., General Motors, the California Financial and Banking Network, and the United States Army.

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