Humanizing Information Technology : Advice from Experts

People, just like computers, are the main components of any information systems. IT Solutions Series: Humanizing Information Technology: Advice from Experts brings out a variety of views expressed by practitioners from corporate and public settings offer their experiences in dealing with the human by-product of IT.

Shannon H. Schelin is a doctoral student in public administration at North Carolina State University. In addition, she is an E-Government Research Associate at the University of North Carolina’s School of Government. Shannon has published several book chapters and articles, including "E-Government: An Overview" in Public Information Technology: Policy and Management Issues (2002), "Training for Digital Government" in Digital Government: Principles and Practices (2003), co-authored "E-Government" in The Internet Encyclopedia (forthcoming), "Residual Sum of Squares" in Encyclopedia of Social Science Research Methods (forthcoming), and co-authored "Analyzing Information Technology Investments in State Government" in Social Science Computer Review (forthcoming). Shannon has been selected for membership in Phi Kappa Phi, a national honor society for academic excellence, as well as Pi Alpha Alpha, a national honor society for public affairs and public administration. She teaches courses in American Government and State and Local Government at North Carolina State University.
G. David Garson is full professor of public administration at North Carolina State University, where he teaches courses on American government, research methodology, computer applications, and geographic information systems. In 1995 he was recipient of the Donald Campbell Award from the Policy Studies Organization, American Political Science Association, for outstanding contributions to policy research methodology and in 1997 of the Aaron Wildavsky Book Award from the same organization. He is author of Guide to Writing Quantitative Papers, Theses, and Dissertations (Dekker, 2001), editor of Social Dimensions of Information Technology (2000), Information Technology and Computer Applications in Public Administration: Issues and Trends (1999), and Handbook of Public Information Systems (1999), and is author of Neural Network Analysis for Social Scientists (1998), Computer Technology and Social Issues (1995), and is author, coauthor, editor, or coeditor of 17 other books and author or coauthor of more than 50 articles. For the last 20 years he has also served as editor of the Social Science Computer Review and is on the editorial board of four additional journals. He may be contacted at David_Garson@ncsu.edu.