Hyper-Automation, AI and Business Processes (Routledge Studies in Innovation, Organizations and Technology)

In the age of digital disruption, companies worldwide are embracing hyper-automation and artificial intelligence to transform their operations and gain a competitive edge. Effective implementation of these technologies can lead to precise decision-making, service personalisation, process optimisation, and product innovation. However, success in this area demands a well-crafted strategy, a shift in organisational culture, and continuous development of digital skills.

This book offers readers a comprehensive understanding of how hyper-automation and AI are revolutionising business processes. Through insightful analysis and practical frameworks, this edited collection explores how technologies can enable end-to-end digital transformation in human resources, marketing, product quality control, risk control, due diligence, and accounting. Each chapter rigorously delves into a specific domain or challenge, moving from strategic concepts to practical applications and considerations, offering a balanced perspective that is both forward-looking and grounded in current realities.

This book will appeal to researchers and academics from a range of fields, including technology and innovation management, AI, strategic management, and operations management.

Andrzej Sobczak is an associate professor at SGH Warsaw School of Economics, Poland.

Tymoteusz Doligalski is an associate professor at SGH Warsaw School of Economics, Poland.

Michał Goliński is an associate professor at SGH Warsaw School of Economics, Poland.