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Bibliographic Details

Title: IMOLP Customer Focus (Institute of Management Open Learning Programme S.)
Publisher: Pergamon Flexible Learning 21/08/1997
Publication Date: 1997
Language: English
ISBN 10: 0750636637
ISBN 13: 9780750636636
Binding: Paperback
Condition: Very Good

About this title

Synopsis

Objectives by the end of this workbook you should be able to: * Understand your customers: who they are and what they need * Understand the relationship between price, cost and value * Manage your customers so that they return * Plan operational activities to meet customer requirements.

About the Author

About the Authors Morris Lewis, MCT, MCSE, and MCSD, has helped thousands of students earn MCSE certification and has masterminded a number of Windows client network deployments across the nation. Morris has also authored over 500 test questions covering the Windows operating system. Mark B. Cooper, MCSE, CBE, Compaq ASE, Sun CSSA, and CNP, is a consulting engineer specializing in enterprise networking solutions. He is also director of publishing for the Enterprise Networking Association' s Enterprise Networking magazine. Technically reviewed by Jason Nash, MCSE and MCT

Gareth Lewis is a psychologist who has written, researched and used psychometric tests for over 20 years.

"About this title" may belong to another edition of this title.

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