ISO 9000: Motivating the People, Mastering the Process, Achieving Registration

Today's professionals are increasingly concerned with quality. From top-flight products to customer-friendly service to impeccable attention to detail, companies are scrutinizing their products and services more carefully than ever - because in the competitive marketplace of the 1990s, consumers know that they don't need to settle for second best.
ISO 9000 is an internationally recognized quality standard that is required for doing business in the global marketplace. Companies in the United States are beginning to understand the importance of ISO 9000 registration when looking for suppliers or to assure their own customers that their processes conform to the highest quality guidelines. While there are numerous guides that show you the registration requirements for ISO 9000 certification, ISO 9000 provides the answers you need for the human side of registration.