* Comprehensive and practical guide
* Covers over 250 requirements of the standard
* Includes useful checklists, flow charts, related standards, bibliography

This essential and comprehensive guide to implementing the Quality System Standard has again been updated to include more guidance on the application of the standard, particularly to the Service Industries, making it the most complete guide to ISO 9000 available. This is not a wordy and theoretical tome; it is a practical instruction manual for implementing quality system requirements and becoming certified to the now indispensable worldwide quality system standard.

About the Author

David Hoyle, who participated in the year 2000 revision of ISO 9000, has worked in quality management for over 30 years in a number of industry sectors, including aerospace, automotive, and computers. He is a Chartered Engineer, Fellow of the Institute of Quality Assurance, Member of the Royal Aeronautical Society and a Lead Auditor registered with the IRCA. As an established management consultant he has assisted both large and small organizations achieve ISO 9000 certification in the USA and in Europe, and has delivered quality management training courses in many parts of the world. He is a Director of Transition Support Ltd, a company that provides consultancy, facilitation and training services moving towards business excellence, and sits on various Boards and Panels for the Institute of Quality Assurance, as well as writing articles for Quality World magazine.

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