ISO 9001:2015 can be confusing and overwhelming. Where do you begin? And, if you've already got an ISO 9001-based management system, how do you get the most from it?

Fortunately, you've got access to inside information in this handbook from Lorri Hunt, Jose Dominguez, and Craig William. All three have spent years in leadership positions on the ISO committee that helped to write the ISO 9001:2015 standard. No one is more qualified to write on ISO 9001:2015 than these three technical experts.

Whether you’re a experienced practitioner or just starting out, this handbook will give you the tools you need to successfully implement, maintain, and effectively manage your ISO 9001:2015-based quality management system.

This in-depth, comprehensive handbook will:

Give you an in-depth clause-by-clause analysis, telling you how to interpret the requirements
Explain how to implement ISO 9001:2015
Provide a methodology to successfully integrate ISO 9001:2015 into your existing quality management and other management system standards such as ISO 14001.
Detail ISO 9001:2015's documented information requirements, incluiding how policies and procedures are treated
Show you how to not only engage but also excite leadership about ISO 9001:2015
Help you add value to your quality management system through conducting effective internal audits, managing costs, and conducting management reviews

You'll also learn about:

The standards development process
ISO 9000:2015
ISO 9001:2015's relationship to other excellence models, such as the Baldrige Award
Annex SL

About the Author

Lorri Hunt is an active member of the U.S. Technical Advisory Group to ISO Technical Committee 176. She is co-convener for the working group responsible for the ISO 9001:2015 revision, TS 9002, and The Small Business Handbook. This international participation provides insight on the meaning of ISO 9001 requirements based upon discussions held during the drafting of ISO 9001.

Jos� Dom�nguez currently serves as director of Plexus Mexico and as a board member of the Latin American Institute of Quality (INLAC). He has served as an expert for ISO/TC 176, Quality Management since 1998. He is co-convener of the working group responsible for the revision of ISO 9001, ISO/TS 9002, and The Small Business Handbook.

Craig Williams is currently global total quality principal leader for Johnson Controls. He is currently the convener for ISO/TC176/SC1/WG1. Within this role he led the revision process for ISO 9000:2015. He is an active member and has served as chair of the Automotive Industry Action Group (AIAG) Quality Steering Committee.

"About this title" may belong to another edition of this title.

Store Description

The Book Nook is a complete bookstore with over 8000 sq. ft. showroom floor offering new, used and rare books from a stock of more than 70,000 volumes. Ken and Cheryl Haysmer, co-owners, have started and operated the store since 1981 in downtown Cadillac, the heart of Michigan. We have a strong speciality in used paperbacks with minors in used hardcovers. The store is open from 9:30 AM to 5:00 PM Monday through Saturday year round.

Visit Seller's Storefront

Seller's business information

Book Nook
MI, U.S.A.

Sale & Shipping Terms

Terms of Sale

Forms of payment accepted: checks, money orders, or Paypal. PAYPAL CUSTOMERS- Prompt payment upon ordering is appreciated. Our paypal account is: cadillacbooknook@gmail.com Shipping: $5.75 for first book, $1.50 each additional for Media Mail or $9.75 for the first book, $5.50 for ach additional for Priority Mail (unless otherwise specified) inside USA. Outside USA, please see chart. Returns policy: 7 days to e-mail request to return.

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	6 to 14 business days	3 to 5 business days
First item	US$ 6.15	US$ 10.75

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.