The ISO 9001:2015 Handbook: A Practical Guide to Implementation

ISO 9001:2015 can be confusing and overwhelming. Where do you begin? And, if you've already got an ISO 9001-based management system, how do you get the most from it?

Fortunately, you've got access to inside information in this handbook from Lorri Hunt, Jose Dominguez, and Craig William. All three have spent years in leadership positions on the ISO committee that helped to write the ISO 9001:2015 standard. No one is more qualified to write on ISO 9001:2015 than these three technical experts.

Whether you’re a experienced practitioner or just starting out, this handbook will give you the tools you need to successfully implement, maintain, and effectively manage your ISO 9001:2015-based quality management system.

This in-depth, comprehensive handbook will:

• Give you an in-depth clause-by-clause analysis, telling you how to interpret the requirements
• Explain how to implement ISO 9001:2015
• Provide a methodology to successfully integrate ISO 9001:2015 into your existing quality management and other management system standards such as ISO 14001.
• Detail ISO 9001:2015's documented information requirements, incluiding how policies and procedures are treated
• Show you how to not only engage but also excite leadership about ISO 9001:2015
• Help you add value to your quality management system through conducting effective internal audits, managing costs, and conducting management reviews

You'll also learn about:

• The standards development process
• ISO 9000:2015
• ISO 9001:2015's relationship to other excellence models, such as the Baldrige Award
• Annex SL

Lorri Hunt is an active member of the U.S. Technical Advisory Group to ISO Technical Committee 176. She is co-convener for the working group responsible for the ISO 9001:2015 revision, TS 9002, and The Small Business Handbook. This international participation provides insight on the meaning of ISO 9001 requirements based upon discussions held during the drafting of ISO 9001.

José Domínguez currently serves as director of Plexus Mexico and as a board member of the Latin American Institute of Quality (INLAC). He has served as an expert for ISO/TC 176, Quality Management since 1998. He is co-convener of the working group responsible for the revision of ISO 9001, ISO/TS 9002, and The Small Business Handbook.

Craig Williams is currently global total quality principal leader for Johnson Controls. He is currently the convener for ISO/TC176/SC1/WG1. Within this role he led the revision process for ISO 9000:2015. He is an active member and has served as chair of the Automotive Industry Action Group (AIAG) Quality Steering Committee.