ISO/IEC 20000: An Introduction

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and TÜV SÜD sylabus. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.

'Good job. I look forward to using this book in classes in the future.' --Bryan Shoe, Process Catalyst Solutions LLC., and member of the EXIN ISO/IEC 20000 development team

'I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book!' --Silvia Prickel, Managing Director, Service Management, United Airlines

'This book is a great introduction to ISO/IEC 2000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses.' --Gabriel Arreguin, Global Lynx Mexico

'I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book!' --Silvia Prickel, Managing Director, Service Management, United Airlines

'This book is a great introduction to ISO/IEC 2000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses.' --Gabriel Arreguin, Global Lynx Mexico