: Este libro es una introducci�n a la norma ISO/IEC 20000, un est�ndar internacional para la gesti�n de servicios de tecnolog�as de la informaci�n (ITSM). Explica la naturaleza, el contenido y el objetivo de la norma ISO 20000, haci�ndola accesible a profesionales, formadores y estudiantes en el �mbito de las TI y otros entornos. Cubre los procesos y funciones b�sicos dentro de la gesti�n de servicios de TI, proporcionando una comprensi�n de los conceptos y definiciones comunes a nivel global. Adem�s, describe los componentes b�sicos del est�ndar que pueden aplicarse a cualquier marco de gesti�n de servicios, ya sea ITIL u otro. EAN: 9789087530815 Tipo: Libros Categor�a: Tecnolog�a|Negocios y Econom�a T�tulo: ISO/IEC 20000 An Introduction Autor: Leo van Selm| Jan van Bon Editorial: Van Haren Publishing Idioma: en P�ginas: 236 Formato: tapa blanda.

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Bibliographic Details

Title: ISO/IEC 20000 An Introduction
Publisher: Van Haren Publishing
Publication Date: 2008
Language: English
ISBN 10: 9087530811
ISBN 13: 9789087530815
Binding: Soft cover
Condition: Muy bueno

About this title

Synopsis

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and T�V S�D sylabus. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.

Review

'Good job. I look forward to using this book in classes in the future.' --Bryan Shoe, Process Catalyst Solutions LLC., and member of the EXIN ISO/IEC 20000 development team

'I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book!' --Silvia Prickel, Managing Director, Service Management, United Airlines

'This book is a great introduction to ISO/IEC 2000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses.' --Gabriel Arreguin, Global Lynx Mexico

'I reviewed the final draft and once again, impressed with the content quality! I'm sure it will be a popular book!' --Silvia Prickel, Managing Director, Service Management, United Airlines

'This book is a great introduction to ISO/IEC 2000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses.' --Gabriel Arreguin, Global Lynx Mexico

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