ITIL® V3 - A Pocket Guide: Management Guides (Best Practice) : Management Guides

Jan van Bon

ISBN 10: 908753065X / ISBN 13: 9789087530655

Published by Van Haren Publishing, 2008

About this Item

Gebraucht - Sehr gut Sg - leichte Beschädigungen oder Verschmutzungen, ungelesenes Mängelexemplar, gestempelt - This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes What is the ¿lifecycle¿ approach ForewordAcknowledgementsIntroductionIntroduction to the Service LifecycleLifecycle Phase: Service StrategyLifecycle Phase: Service DesignLifecycle Phase: Service TransitionLifecycle Phase: Service OperationLifecycle Phase: Continual Service ImprovementIntroduction to Functions and ProcessesFunctions and Processes in Service StrategyFunctions and Processes in Service DesignFunctions and Processes in Service TransitionFunctions and Processes in Service OperationFunctions and Processes in Continual Service Improvement.

Seller Inventory # INF1000817774

Bibliographic Details

• Title: ITIL® V3 - A Pocket Guide: Management Guides (Best Practice) : Management Guides
• Publisher: Van Haren Publishing
• Publication Date: 2008
• Language: German
• ISBN 10: 908753065X
• ISBN 13: 9789087530655
• Binding: Paperback
• Condition: Sehr gut
• Weight: 1878 grams

About this title

Synopsis

Packed Full with Global Expertise! This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage. This Management Guide set consists of 5 books: Service Operation based on ITIL® V3: A Management Guide; Service Transition based on ITIL® V3: A Management Guide; Continual Service Improvement based on ITIL® V3: A Management Guide; Service Design based on ITIL®V3: A Management Guide; and Service Strategy based on ITIL® V3: A Management Guide. The books are divided into two parts: In the first part the lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest. The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail. Each of these processes and functions is described in terms of: Activities, methods and techniques; Interfaces, inputs and outputs; Metrics and Key Performance Indicators (KPIs); and Implementation, with Critical Success Factors (CSFs), challenges, risks and traps. A reference list of used sources is provided, as well as the official ITIL Glossary and a list with acronyms. Brought to you by the world s leading Publisher on IT Service Management these titles bring readers the combined expertise of global leaders in this field. Complementing the internationally recognized Foundations of IT Service Management based on ITIL V3 and IT Service Management based on ITIL V3 Pocket Guide these Management Guides provide fantastic depth and value for all IT Managers worldwide.

About the Author

Chief Editor Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.