ITIL® V3: A Pocket Guide (ITSM Library)
38 ratings by Goodreads
Language: English
Published by Van Haren Publishing, 2007
Series: Book 3 of 11 - Best practice
- Softcover
- New
Seller: London Bridge Books, London, United KingdomLondon Bridge Books
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Softcover
Condition: New
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- Title
- ITIL® V3: A Pocket Guide (ITSM Library)
- Author
- Van Haren Publishing [Editor]
- Publisher
- Van Haren Publishing
- Publication year
- 2007
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 9087531028
- ISBN 13
- 9789087531027
- Item weight
- 8 ounces
- Dimensions
- 4x0x6
- Series
- Book 3 of 11: Best practice
This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement
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Review
'This book provides a very readable and different perspective on ITIL V3, and is ideal for people who want more than an overview but less than the full detail' --Kevin Holland, Programme Head, NHS Connecting for Health,UK
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London Bridge Books
London, United Kingdom
5-star seller
AbeBooks seller since February 1, 2018
Shipping rates from United Kingdom to U.S.A.
| Item | 14 to 45 business days | 5 to 10 business days |
|---|---|---|
| First item | US$ 60.45 | US$ 100.75 |
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