Title: ITIL and BPM Integrated in the Software Release Process: Study in a Software Development Company
Publisher: Our Knowledge Publishing
Publication Date: 2024
Language: English
ISBN 10: 620722311X
ISBN 13: 9786207223114
Binding: Soft cover
Condition: New

About this title

Synopsis

The aim of this research paper is to present a case study of a software development company, which analysed the Software Version Release Management process carried out for the client, as well as the problems that occurred in this execution during the period observed. In addition, the theoretical concepts of the processes contained in the ITIL library will be presented, with a focus on Release Management, and the concepts related to Business Process Management, according to the BPM methodology. This research also addresses how the theoretical contextualisation was applied to the company's processes, what tools were adopted, what results were obtained and whether the objective of structuring the processes and solving the problems encountered was achieved.

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