Paperback. ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework ITIL 4 has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisations wider business strategy.ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.The book offers practical tips based on the authors extensive experience for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.A perfect companion before, during and after your ITIL exam buy your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

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Bibliographic Details

Title: ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond (Paperback)
Publisher: IT Governance Publishing, Ely
Publication Date: 2020
Language: English
ISBN 10: 1787782182
ISBN 13: 9781787782181
Binding: Paperback
Edition: 2nd Edition
Condition: new

About this title

Synopsis

ITIL� 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL� 4 Foundation syllabus.

About the Author

IT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.

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