ITIL Service Operation. This item is unavailable.
David Cannon and David Wheeldon
10 ratings by Goodreads
Language: English
Published by TSO, 2007
- Softcover
- Used
Seller: Reuseabook, Gloucester, GLOS, United KingdomReuseabook
5-star seller
AbeBooks seller since June 24, 2014
Unavailable
Softcover
Condition: Used - Very good
US$ 3.81
Item description from seller
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
Seller Inventory # CHL10290935
- Title
- ITIL Service Operation
- Author
- David Cannon and David Wheeldon
- Publisher
- TSO
- Publication year
- 2007
- Condition
- Used; Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0113310463
- ISBN 13
- 9780113310463
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
"Synopsis" may belong to another edition of this title.
From the Back Cover
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
"About the title" may belong to another edition of this title.