ITIL Service Support. The Key to Managing IT Services.

OGC Staff

ISBN 10: 0113300158 / ISBN 13: 9780113300150

Published by TSO, UK, 2004

About this Item

This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! This copy is Near Fine (NEAR NEW). FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 4to - over 9¾" - 12" tall. Seller Inventory # 33333336982

Bibliographic Details

Title: ITIL Service Support. The Key to Managing IT...

Publisher: TSO, UK

Publication Date: 2004

Binding: Glossy Pictorial Card

Condition: Near Fine (NEAR NEW)

Dust Jacket Condition: No Jacket

Signed: EX PUBLIC SECTOR LIBRARY BLACK

Edition: Seventh Impression

About this title

Synopsis:

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.