ITIL V3 Foundation Exam: The Study Guide

Kolthof, Axel,de Jong, Arjen,Pieper, Mike,Tjassing, Ruby

ISBN 10: 9087530692 / ISBN 13: 9789087530693

Published by Van Haren Pub, 2008

About this Item

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Bibliographic Details

• Title: ITIL V3 Foundation Exam: The Study Guide
• Publisher: Van Haren Pub
• Publication Date: 2008
• Language: English
• ISBN 10: 9087530692
• ISBN 13: 9789087530693
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

This title has been officially endorsed by APMG UK. It covers all the material found in the ITIL V3 Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter.

The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licensed by the British Government.

1. Official Example ITIL V3 Exams

2. Additional to ITIL V3 core books and official ISO 20000 publications

3. Lay-flat binding for training courses and students

4. A complete and thorough explanation of all key concepts