ITIL(R) V4 Complete Certification Guidebook: Study Guide to Pass In First Attempt

ITIL® V4 Complete Certification Guidebook

Find out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL®) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL®, which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL® 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more.

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Topics covered in this book:

Exams Fundamentals

Service Organizations

Service Management

Value

Organizations and people

Services and Products

Service Offerings

Service relationships

Outcomes

Costs

Risks

Utility and Warranty

Dimensions of service management

Organizations and people

Information and Technology

Partners and suppliers

Value streams and processes

Service Value System

Opportunity, Demand and Value

Governance

Guiding Principles

Focus on value

Start where you are

Progress and Feedback

Collaborate and Promote

Think and work

Keep it simple

Service Value Chain

Planning

Improve

Engage

Design and Transition

Build

Delivery and support

Continual improvement

What is the vision?

Where are we now?

Where do we want to be?

Take action

How to keep the momentum?

General Management Practices

Management practices

Continuous Improvement

Information Security Management

Relationship Management

Supplier Management

Architecture Management

Service management practices

Change Control

Incident Management

Problem Management

Service desk

Service level management

Service request management

IT Asset management

Conclusion

Practice test