The Illusion of Management Control

This book shows how a system theoretical concept of technology helps us to understand the paradoxes of control. It describes a phenomenon which shows regularity that is unexpected against the background of received knowledge within management studies. It presents a series of cases which touch upon a range of technologies within the public sector.

NIELS THYGE THYGESEN is Associate Professor at the Department of Management, Politics and Philosophy, Copenhagen Business School, Denmark. Heworks on systems theory and communications theory in relation to researching public management, management/steering technologies, time and trust. He has published numerous articles about technologies.