The Impact of Trust on Employee Competence Utilization in a Business Excellence Setting : Trust can be measured

Britta Bolzern-Konrad

ISBN 10: 3754952013 / ISBN 13: 9783754952016

Published by Epubli, 2022

About this Item

Druck auf Anfrage Neuware - Printed after ordering - The realization of existing competencies' potentials is seen as a scarce 'vital' differential advantage for companies. The research study investigated the impact of trust on employee competence utilization in a business excellence context and developed a new integrative trust model for organizations. The survey was directed to employees of selected companies in a pragmatic mixed methods application. As a result, the study suggested a significant positive correlation between trust and employee competence utilization, and supports the integration of character, relationship and trust behaviour. In order to promote applicability for management, frameworks for strategic management are developed in a balanced scorecard approach. Being a 'monetary free' resource trust plays a key role in strategic management opening potentials otherwise not available and being applicable in situations where trust is the only alternative, especially if control is not possible or of high cost, e.g. in remote office situations. The implementation of trust-frameworks is also valid in change processes, to cope with the challenges of balancing between flexibility and stability, e.g. in digital transformation processes. These direct effects accepted, medium and long term return on trust upon indispensable circumstances is of high and unique value, which is often not realized by companies.

Seller Inventory # 9783754952016

Bibliographic Details

• Title: The Impact of Trust on Employee Competence Utilization in a Business Excellence Setting : Trust can be measured
• Publisher: Epubli
• Publication Date: 2022
• Language: English
• ISBN 10: 3754952013
• ISBN 13: 9783754952016
• Binding: Taschenbuch
• Edition: 3rd Edition
• Condition: Neu
• Dimensions: 210W x 148H x 5D millimeters 210 millimeters width by 148 millimeters height by 5 millimeters depth
• Weight: 147 grams

About this title

Synopsis

The realization of existing competencies’ potentials is seen as a scarce ‘vital’ differential advantage for companies. The research study investigated the impact of trust on employee competence utilization in a business excellence context and developed a new integrative trust model for organizations. The survey was directed to employees of selected companies in a pragmatic mixed methods application. As a result, the study suggested a significant positive correlation between trust and employee competence utilization, and supports the integration of character, relationship and trust behaviour. In order to promote applicability for management, frameworks for strategic management are developed in a balanced scorecard approach. Being a 'monetary free' resource trust plays a key role in strategic management opening potentials otherwise not available and being applicable in situations where trust is the only alternative, especially if control is not possible or of high cost, e.g. in remote office situations. The implementation of trust-frameworks is also valid in change processes, to cope with the challenges of balancing between flexibility and stability, e.g. in digital transformation processes. These direct effects accepted, medium and long term return on trust upon indispensable circumstances is of high and unique value, which is often not realized by companies.

About the Author

Dr Britta Bolzern-Konrad is professor of technical business administration. Based on her long term experience in management positions in industry, followed by a transition from industry to teaching, she did an intensive research on the influence of trust on employee competence. Her research is interdisciplinary, focussing on competence management, trust, circular economy and material sciences. Furthermore she also is active as selfemployed consultant.