Implementation of Customer Relationship Management in Hotel Industry: A case Study on three to five star hotels in Addis Ababa

Ayou, Fiseha Zelealem

ISBN 10: 3845478888 / ISBN 13: 9783845478883

Published by LAP LAMBERT Academic Publishing, 2011

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Bibliographic Details

• Title: Implementation of Customer Relationship Management in Hotel Industry: A case Study on three to five star hotels in Addis Ababa
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2011
• Language: English
• ISBN 10: 3845478888
• ISBN 13: 9783845478883
• Binding: paperback
• Condition: New
• Book Type: book

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Synopsis

with my academic life, i complated my first degree with distinction and my second degree with Very great distinction. I am awarded as best Employee of the year in my former organization,Cent software technologies and the research board of mekelle university praised "Excellent" for ma dissertation. The university board of Axum university also provide a certificate for my contribution in the environmental committee of the city.

About the Author

I had my first degree in 2007 from BahirDar University with Marketing Management and my masters in Business Administration from Mekelle university in the year 2011. I was Marketing Manager of CNET Software Technologies of Ethiopia for a year and now i'm a lecturer in Axum University.