This nonfiction study examines how top management support, user involvement, and organizational politics shape the success or failure of computer-based systems. Through a detailed look at a real division’s rollout, it reveals how data access, performance evaluation, and symbolic value can alter relationships, routines, and outcomes.

The book blends theory with a concrete case to show how a production-control system and planning tools influenced authority, information flow, and resistance. It explains why offices, plants, and headquarters may clash or cooperate as digital tools redefine accountability and decision-making. You’ll see how careful design, inclusive participation, and awareness of organizational history can reduce pushback and improve results.

How access to information can shift power, alter communications, and change behavior.
How performance metrics and data availability affect accountability and action.
How language, symbols, and appearances of technology shape perceptions and resistance.
How history and organizational politics influence implementation strategy and success.

Ideal for readers of management information systems, organizational change, and IT project leadership seeking practical, case-based insights into making technology work in complex organizations.

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**Please note our transit times are from the date of dispatch.** We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first purchase with us, or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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