Implementation as a Process of Change: A Framework and Empirical Study (Classic Reprint)

Learn how to guide complex implementations by managing the change process, not just installing a system. This approach helps you align goals, capacity, and outcomes.

From this book, you’ll gain a practical framework for understanding how organizations adopt new technologies. It highlights how the demands of a project and the organization’s capacity for change shape success, and why the role of the consultant matters as a process facilitator. The findings emphasize that outcomes depend as much on how the project is managed as on the technical solution.

• How to assess demands for change and an organization’s capacity to adapt before starting a project.


• Why different projects vary in complexity, and what that means for planning and execution.


• The importance of clear goals, stakeholder involvement, and proper termination to institutionalize new practices.


• How consultants and clients should work together, with the consultant acting as a process partner rather than a technician.

Ideal for managers and consultants seeking practical guidance on successful implementation.