Paperback. Pub Date: 2017-01-01 Pages: $number Language: Chinese Publisher: China quality Inspection Press China Standard Publishing House IT Service Management system standard (ISO/IEC 20000) As the current IT service industry can be used in the organization system certification of international standards. is to guide IT service providers to service planning .

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Bibliographic Details

Title: Implementation guidelines for IT service management systems based on Isoiec 20000 (second edition)(Chinese Edition)
ISBN 10: 7506684551
ISBN 13: 9787506684552
Binding: paperback
Condition: New

About this title

Synopsis

ISO／IEC 2 0000相对于其他成熟的管理体系，其在企业落地的时间并不长，可借鉴的经验并不多。如何在国内的IT部门或IT服务提供应商中导入该标准，如何使其真正发挥作用，国内相关企业、培训和咨询机构都在不断地进行探索。刘小茵编著的《基于ISOIEC20000的IT服务管理体系实施指南(第2版)》正是基于这样的背景情况下，通过一个虚拟组织——创新信息技术有限责任公司如何在组织内建立和实施IT服务管理体系的过程，为企业建立和实施IT服务管理体系提供一个有益的思路及力所能及的帮助。

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