Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer

Tilo B�hmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar

ISBN 10: 3834915777 / ISBN 13: 9783834915771

Published by Gabler Verlag 2011-09-23, 2011

About this Item

Seller Inventory # 6666-IUK-9783834915771

Bibliographic Details

• Title: Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer
• Publisher: Gabler Verlag 2011-09-23
• Publication Date: 2011
• Language: English
• ISBN 10: 3834915777
• ISBN 13: 9783834915771
• Binding: Paperback
• Condition: New

About this title

Synopsis

The implementation of business-to-business services in international markets requires careful design and planning. The book introduces a tailorable method for the internationalization of services. Each component of the method addresses a typical challenge of the international implementation of services, such as the design and modularization of services for international markets, the choice of locations for service operations, and the transfer of services to new locations. Case studies in IT services, facility management services, and information services illustrate the practical application of the method. In-depth chapters discuss theoretical foundations of the method and insights of related research fields.

About the Author

Prof. Dr. Tilo Böhmann, International Business School of Service Management/University of Hamburg, Germany
Prof. Dr. Wolfgang Burr, University of Stuttgart, Germany
Prof. Dr. Thomas Herrmann, Ruhr-Universität Bochum, Germany
Prof. Dr. Helmut Krcmar, Technische Universität München, Germany