Implementing Service Quality Based On ISO/IEC 20000
Language: English
Published by It Governance Publishing, 2012
- Softcover
- New
Seller: California Books, Miami, FL, U.S.A.California Books
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- Title
- Implementing Service Quality Based On ISO/IEC 20000
- Author
- Kunas, Michael
- Publisher
- It Governance Publishing
- Publication year
- 2012
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1849284423
- ISBN 13
- 9781849284424
- Edition
- 3rd Edition
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
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About the Author
Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 20 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.
"About the title" may belong to another edition of this title.
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