Implementing Service Quality Based on ISO/IEC 20000 | 3rd Edition

Michael Kunas

ISBN 10: 1849284423 / ISBN 13: 9781849284424

Published by ITGP, 2012

About this Item

Implementing Service Quality Based on ISO/IEC 20000 | 3rd Edition | Michael Kunas | Taschenbuch | Kartoniert / Broschiert | Englisch | 2012 | ITGP | EAN 9781849284424 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.

Seller Inventory # 123662316

Bibliographic Details

• Title: Implementing Service Quality Based on ISO/IEC 20000 | 3rd Edition
• Publisher: ITGP
• Publication Date: 2012
• Language: English
• ISBN 10: 1849284423
• ISBN 13: 9781849284424
• Binding: Taschenbuch
• Edition: 3rd Edition
• Condition: Neu
• Dimensions: 216W x 140H x 8D millimeters 216 millimeters width by 140 millimeters height by 8 millimeters depth
• Weight: 165 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

About the Author

Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 20 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.