Title: Implementing Service and Support Management Processes, a Practical Guide English Ed.
Publisher: Van Haren Pub
Publication Date: 2005
Language: English
ISBN 10: 9077212434
ISBN 13: 9789077212431
Binding: Paperback
Condition: Very Good
Weight: 1061 grams

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Synopsis

Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.

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