Implementing Strategic Change assesses the pros and cons of today’s most well-known corporate performance models, from Balanced Scorecard and Six Sigma to EVA, and presents a fully integrated approach for creating and enhancing customer and shareholder value. This pragmatic, application-oriented book explores today’s movement toward assessing performance on both financial and nonfinancial dimensions and shows managers how to distinguish between assessment and versus implementation- based approaches as they focus on adopting process improvements.

About the Author

Steve Hoisington is vice president of quality and customer satisfaction at Johnson Controls, Inc. A popular speaker on quality issues, he is coauthor of Customer-Centered Six Sigma.

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