Improve the Performance Of Your Contact Center

Raj Wadhwani

ISBN 10: 0968958508 / ISBN 13: 9780968958506

Published by ContactCenterWorld.com (North America) Inc., 2001

About this Item

Improve the Performance Of Your Contact Center This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.

Seller Inventory # 7719-9780968958506

Bibliographic Details

• Title: Improve the Performance Of Your Contact Center
• Publisher: ContactCenterWorld.com (North America) Inc.
• Publication Date: 2001
• Language: English
• ISBN 10: 0968958508
• ISBN 13: 9780968958506
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

If you run , or are involved in a contact center today, this is a must read book. We all know the value of just one good idea - here we present 100!

About the Author

After leaving Kings College with a degree in Physics, Raj Wadhwani, Founder & Editor-in-Chief of ContactCenterWorld.com, spent his early years in a sales and marketing role with market leaders such as Unilever and Lafarge in the UK. In 1990 he joined Brann Contact 24, one of the premier call center outsourcing agencies at that time where he helped to create a specialist unit managing business-to-business clients. "In those days, outsourced call handling services were predominantly brochure request services, occasionally things got a little more technical, but it was really straightforward in those days" he adds.

In 1992 he joined a London based outsourcing agency called Decisions, where over the next 4 years he won business from major clients and directed projects from crisis management campaigns through to complex support centers for 3rd party clients.

In 1996 he then set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he personally trained hundreds of managers from major international corporations on how to manage their call centers and also advised corporations on strategy and performance management.

"Our client list read like a who's who, and we regularly ran programs for senior managers on how to run their call center. It was through this business that we needed to have access to all the latest information, and not just local information. So on a business trip to some call centers in the US, we came up with the idea and the rest is history as they say"

Raj sold his consultancy business, and now, with a team of professionals, runs ContactCenterWorld.com.