Title: The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Publisher: Jossey-Bass
Publication Date: 2009
Language: English
ISBN 10: 0470192410
ISBN 13: 9780470192412
Binding: hardcover
Edition: 2nd Edition
Condition: Good

About this title

Synopsis

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

About the Author

THE AUTHORS

GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.

RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.

CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.

LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.

"About this title" may belong to another edition of this title.

Store Description

Welcome to the Goodwill shop! We are the online media-selling business of Goodwill-Easter Seals Minnesota. The proceeds from your purchase support programs that prepare people for work. For more information about our organization and the services we provide, please use the [Ask Bookseller a Question] link to contact us. FYI WE DO NOT SHIP TO PUERTO RICO!!

Visit Seller's Storefront

Seller's business information

Goodwill Industries, Inc.
553 Fairview Ave N, Saint Paul, MN, 55104-1708, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web site. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you�ve changed your mind about a book that you�ve ordered, please use the [Ask bookseller a question] link to contact us and we'll respond within 2 business days.

Shipping Terms

Books are shipped 1-2 business days following receipt of payment.

Shipping is via USPS Media Mail which takes 4-14 business days for delivery. Buyer pays a standard shipping rate of $3.49 for books and $2.49 for CDs. If a book requires extra shipping, buyer will be notified before sale is finalized.

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy, oversized, or must be insured we may contact you to let you know extra shipping is required.