Title: Improving Through Benchmarking : A Practical Guide to Achieving Peak Process Performance
Publisher: Pfeiffer
Publication Date: 1999
Language: English
ISBN 10: 078795084X
ISBN 13: 9780787950842
Binding: Soft cover
Condition: New

About this title

Synopsis

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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