Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Only Cover is Revised) (Quality Improvement Series)

Richard Y. Chang/ P. Keith Kelly

ISBN 10: 078795084X / ISBN 13: 9780787950842

Published by Pfeiffer & Co, 1993

About this Item

106 pages. 10.00x7.00x0.50 inches. In Stock.

Seller Inventory # x-078795084X

Bibliographic Details

• Title: Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Only Cover is Revised) (Quality Improvement Series)
• Publisher: Pfeiffer & Co
• Publication Date: 1993
• Language: English
• ISBN 10: 078795084X
• ISBN 13: 9780787950842
• Binding: Paperback
• Condition: Brand New
• Weight: 0.23 kilograms

About this title

Synopsis

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.